Legal note

Object and content

This website is designed to advertise their business and allows access to the public to information relating to the contents, activities and services offered by Chic & Paper , C/ Llevant, 16 17180 Vilablareix (Girona).


Responsibility

Chic & Paper is not responsible under no concept that could cause users of this website for illegal or malicious use of it, or the content and information accessible or facilitated through it.


Data protection

In compliance with "Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal (LOPD)" the user data supplied will be included in files owned by Chic & Paper, which will be processed exclusively for the purpose described, as specified. Personal data will be treated with suitable protection measures, according to "Real Decreto 994/1999 de 11 de junio", following the necessary measures to avoid alteration, loss, treatment or non-authorised access by others who may use the data for different purposes.

The user will be able to exercise his/her rights of opposition, access, correction and cancellation in compliance with LOPD.





Cookies policy

What are Cookies?

They are used to remember the preferences of the user, as the selected language, data access or personalization of the page. Cookies can also be used to track anonymous information about how a visitor uses a site. For example, from which website was accessed, or if used a banner ad to arrive. They are used to remember the preferences of the user, as the selected language, data access or personalization of the page.

Cookies can also be used to track anonymous information about how a visitor uses a site. For example, from which website was accessed, or if used a banner ad to arrive.


Why does this website use cookies?

Chic & Paper uses cookies strictly necessary and essential for you to use our Web sites and be allowed to move freely, use safe areas, custom options, etc. In addition, uses cookies that collect data relating to the analysis of use of the website. These are used to help to improve the service to the customer, by measuring the use and performance of the page, in order to optimize and customize it.

Our Web sites may also have links from social networks (like Facebook or Twitter). Chic & Paper Do not control the cookies used by this external website. For more information about the cookies of the social networks or other unrelated websites, we advise you to review their own policies of cookies.


What use we give to different types of cookies?

According to their purpose  
Technical cookies

The technical cookies are those strictly necessary and indispensable for the proper functioning of a Web portal and the use of the different options and services offered.

For example, which are used to maintain the session, time response, performance or validation options of management, use elements of security, share with social networks, etc.

Customizing cookies These cookies allow the user to specify or customize some features of the General options of the Web page, for example, define the language, locale, or browser type.
Analytical cookies

The analytical cookies are used by our Web site, to develop profiles of navigation and to know the preferences of the users of the same in order to improve the range of products and services.

For example, using an analytic cookie is would control the geographic areas of interest of a user, which is the product of more acceptance, etc.

Advertising cookies

The advertising cookies allow the management of advertising spaces on the basis of specific criteria. For example the frequency of access, the edited content, etc.

Advertising cookies allow through advertising management store details of the behavior through the observation of habits, studying the access and forming a user preference profile, to offer you advertising related to the interests of your profile.

According to term  
Session cookies

The session cookies are those that last while the user is browsing the website and are deleted at the end.

Persistent cookies

These cookies are stored on the user's terminal, for a longer time, thus facilitating the preferences selected control without having to repeat certain parameters each time that you visit the website.


And if I don't have these cookies or I do not anything about it?

To comply with the legislation in force, we have to ask their permission to manage cookies. If you decide not to authorize treatment indicating their non-conformity, we shall only use technical cookies, since they are essential for navigation on our website. In this case, we do not store any cookie. For continue navigating our Web site without deny your authorization involves that it accepts its use.

Keep in mind that if it rejects or deletes the cookies for navigation, you cannot book rooms through our website, we will not keep your preferences, some features of the pages will not be operational, we cannot offer you personalized services and whenever you are ready to browse our website will have to again request your authorization for the use of cookies.

If yet, you decide to modify the configuration of your access to the website, you should know that it is possible to delete cookies or prevent to register this information on your computer at any time by modifying your browser settings:



These browsers are subject to updates or changes, so we cannot guarantee they adhere completely to the version of your browser. It may also be that you use another browser not covered in these links as Konqueror, Arora, Flock, etc. To avoid these mismatches, you can access directly from the options of your browser that is usually found in the options menu, in the 'Privacy' section. (Please consult the help of your browser for more information.)


And if I do not want to have these cookies or I do not do anything about it?

If you need more information on the directive of cookies, please refer to the official State Gazette published the last 31 March 2012 (to Spain) where will transpose the directives on electronic communications. The directive can also be found at http://www.ico.gov.uk





SALES POLICY

Payment methods

PRICES

All our prices are indicated in Euros (€), and include VAT for sales within the Iberian Peninsula.


For purchases in the Balearic Islands, Canary Islands, Ceuta, Melilla, all taxes, duties and customs duties are paid by the client according to current legal provisions. In this case the client must process the collection of the product. The amount of these taxes varies according to the value declared in the invoice amount in Euros and according to the country and must be paid by bank transfer to the company Nirtil Invest sl, before sending the purchase. The budget of this shipment will be made by contacting CHIC & PAPER directly by e-mail or telephone.


These prices are subject to change without prior notice.


In case of needing an invoice, indicate it, please, in the comments of the order with the billing information or send us an e-mail to info@chicandpaper.com



PAYMENTS

The shipment of our orders is made once the payment is received and confirmed.


We offer the following payment alternatives:


  • Credit card: The payment is made at the moment of finalizing the order through the same platform as for the Paypal payment. Only VISA and MasterCard are accepted.
  • Paypal: The payment is made at the moment of finalizing the order. It is necessary to have a Paypal account.

The order will be sent once the payment has been verified by the bank or once the receipt of the transfer has been received by fax or email. If the payment has not been made after seven days, the order will be considered voided.


  • Cash/delivery in warehouse: The payment is made at the moment of collecting the order in the warehouse. In this case, transportation is not charged.


SECURITY

The online payment methods offered by the Paypal payment platform are based on secure servers, which guarantee that the information circulating between our virtual store and the bank or secure payment platform is protected, authentic and cannot be used by third parties, therefore, protection algorithms are used (information is transmitted encrypted so that it is only visible among banks).


In no way does Chic&Paper see or store this information.



Transportation and Delivery

SHIPPING POLICY

CHIC & PAPER makes shipments to Spain (Peninsula, Balearic Islands or Canary Islands) automatically through its website.


For shipments in Ceuta, Melilla or International you should contact our Customer Service:


  • Business hours: From Monday to Friday, from 9:00 a.m. to 2:00 p.m.
  • Customer Service phone: 972 46 82 40
  • Customer Service e-mail: info@chicandpaper.com

Shipping costs are calculated automatically at the time of purchase on our website, when these shipments are to Peninsula, Balearic Islands or Canary Islands


The transport costs of all those orders outside the Peninsula, the Balearic Islands or the Canary Islands will be calculated at the moment the customer contacts our customer service.



STANDARD SHIPPING CONDITIONS
  • If for some exceptional reason the shipment is delayed, we will contact you by e-mail or telephone.
  • CHIC & PAPER will not be liable for damages caused during delivery if these instructions have not been respected by the customer
  • Confirmed these conditions, the customer agrees to pay the charges for returns for incomplete or incorrect addresses, as well as deliveries not claimed on time.
  • If a third shipment is necessary, the expenses will be charged to the customer. CHIC & PAPER will not be responsible for the expenses derived by second shipments.


NOTICE

To avoid damaging the content. Do not use sharp objects to open the box. CHIC & PAPER is not responsible for any damage caused by a bad opening of the box.



DELIVERY TIMES

If the products are available at the time of receiving the order, the maximum period of preparation in storage is 48 working hours. The delivery time shown in the product file must be taken into account in the case of custom products.. Orders are delivered by parcel service. Delivery is made to the delivery address indicated when ordering.


For more information about these deliveries, contact our customer service:


  • Business hours: From Monday to Friday, from 9:00 a.m. to 2:00 p.m.
  • Customer Service phone: 972 46 82 40
  • Customer Service e-mail: info@chicandpaper.com


Returns & Exchanges

RETURNS & EXCHANGES

All the articles on our website are of the highest quality and go through exhaustive and rigorous controls. They comply with all current legislations


Even so, if you are not satisfied with the product received, you can return your purchase in whole or in part or make one within a maximum period of 14 (fourteen) calendar days after the date of receipt.


Returns can only be made after contacting the customer service to manage the return.


The customer service will reply within 24/48 hours on weekdays.


CUSTOMER SERVICE


  • Business hours: From Monday to Friday, from 9:00 a.m. to 2:00 p.m.
  • Customer Service phone: 972 46 82 40
  • Customer Service e-mail: info@chicandpaper.com

Shipping costs are not returned, unless the return is for a defective product.


Conditions so that the return can be made:


  • The products must not have been used or altered in any way.
  • They have to remain in the original packaging and with the originals labels of the product on them.

Once the return has been accepted by our customer service, you will receive instructions to proceed with the shipment of the merchandise.


The costs of sending returns are charged to the customer.


The reimbursement of the value of the products will be made once the merchandise has arrived at our warehouse and will be made by card or transfer according to the payment method used for the initial purchase.


For each order placed on the website chicandpaper.com, CHIC & PAPER reserves the right to cancel and proceed to partial or total return of the order.



DAMAGED OR DEFECTIVE PRODUCTS

In the event that the product has been damaged in the transport or is in any way defective, CHIC & PAPER will be responsible for transportation costs derived from a second shipment.


When you find damage or defects in the product you should contact our customer service at info@chicandpaper.com within 24 hours of receipt, sending a description of the damage and the attached photos.


Our customer service will examine the damages and propose the adapted solutions that can be replacement of the damaged material or a piece of the damaged material.


In case of reimbursement, the customer will be asked to resend the damaged merchandise to the following address:

Nirtil Invest S.L, Llevant St., 16 17180 Vilabrareix (Girona)



PRODUCTS THAT DO NOT ALLOW RETURN

The following articles do not allow their return (except error on our part):
Items made under express order, all custom products



IMPORTANT, READ CAREFULLY

Upon receipt of the packages, we would appreciate it if you could verify that the packaging is in good condition and, if it detects any anomaly, make a note on the delivery note.


In case of doubt or if you have not yet had time to examine the product calmly Write down the following on the delivery note: "EXCEPT EXEMPT" along with your signature.


In this way, any setbacks that may emerge, will be solved much faster.


CHIC & PAPER will not be able to take care of the damages caused if this slogan has not been respected by the client.


CUSTOMER SERVICE

  • Business hours: From Monday to Friday, from 9:00 a.m. to 2:00 p.m.
  • Customer Service phone: 972 46 82 40
  • Customer Service e-mail: info@chicandpaper.com

The shipping costs to the Canary Islands, Ceuta and Melilla do not include import costs (tariffs), which will be paid in cash at destination by the recipient of the goods.


Shipping costs must be paid for each of the delivery addresses included in an order.


If the order is collected in the warehouse, no shipping costs are charged. In this case CHIC & PAPER sends a confirmation email when the order is ready to be picked up.




DEDICATED TO THE PAPER AND PACKAGING SECTOR SINCE 1950

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